Patient Feedback April ’25
Posted on:
Here are the results from the latest Friends and Family Test submissions (April ’25).
If you would like to comment on what we do well or on what you think might be improved please go to the Friends and Family page here.
To find out more about how Friends and Family works, please look here.
Non-urgent advice: April ’25 Q&A
Q: Very slight delay (entering the practice) as myself and a couple of other patients were still waiting to get in at 8am even though one lady had a 7.50am appointment.
A: Thank you for your feedback, and we sincerely apologize for the delay you experienced. We understand how important it is for appointments – especially early ones – to run on time. Your comment has been noted, and we’ll review our morning procedures to help ensure smoother and more timely access for all patients in the future. We appreciate your patience and thank you for bringing this to our attention.
Q. The receptionist I saw Monday the 14th of April was very good I would give her 10 out 10
A. Thank you so much for your kind words. We’re delighted to hear that you had such a positive experience with our receptionist on Monday, 14th April. We’ll be sure to pass along your 10 out of 10 rating—recognition like this means a lot to our team!
Q. Had to wait a month for an appointment, if seen sooner it would have helped me to stop worrying and would have received treatment sooner
A. We apologise for any delay, all appointments are triaged by a Clinician and appointments are allocated based on clinical need.
Q. Quick response to the online form submission. Ease to check in via automated screen.
A. We truly appreciate your positive feedback
Q. Would like it to be easier to speak to a human when booking appointments
A. We would like to re-assure you that all triage forms are reviewed by a staff member and then a Clinician if appropriate.
A: Thank you for your feedback, and we sincerely apologize for the delay you experienced. We understand how important it is for appointments – especially early ones – to run on time. Your comment has been noted, and we’ll review our morning procedures to help ensure smoother and more timely access for all patients in the future. We appreciate your patience and thank you for bringing this to our attention.
Q. The receptionist I saw Monday the 14th of April was very good I would give her 10 out 10
A. Thank you so much for your kind words. We’re delighted to hear that you had such a positive experience with our receptionist on Monday, 14th April. We’ll be sure to pass along your 10 out of 10 rating—recognition like this means a lot to our team!
Q. Had to wait a month for an appointment, if seen sooner it would have helped me to stop worrying and would have received treatment sooner
A. We apologise for any delay, all appointments are triaged by a Clinician and appointments are allocated based on clinical need.
Q. Quick response to the online form submission. Ease to check in via automated screen.
A. We truly appreciate your positive feedback
Q. Would like it to be easier to speak to a human when booking appointments
A. We would like to re-assure you that all triage forms are reviewed by a staff member and then a Clinician if appropriate.