Patient feedback Nov ’24
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Here are the results from the latest Friends and Family Test submissions (October ’24).
If you would like to comment on what we do well or on what you think might be improved please go to the Friends and Family page here.
To find out more about how Friends and Family works, please look here.
Non-urgent advice: Nov ’24 Q&A
Q: Amazing experience with 2 nurses for my 1 year olds vaccinations. She had 4 injections but getting 2 at a time made it so much less traumatic. Really appreciate it.
A: This is a recent change that we appreciate hasn’t gone unnoticed.
Q. When I got to see the GP the experience was excellent, however my experience of using the booking system was dire. On the 4th day of trying I set my alarm to get up at 06.00, as “capacity” had been reached by 08.00 on the previous days. I know you have now altered the start time, but I don’t know what difference that will make in real terms.
A. We recognised that this was an issue and have altered the times to start at 7:30am instead of 6am.
Q: Love the digital triage. Helpful and pleased with the service. No dramas
A: We are pleased your experience with us has been a positive one.
Q. GP Services are still not right. This was an “annual check”. Didn’t feel like much was checked! I want to be able to discuss my situation with someone who can make decisions, not someone who has to refer inside the Practice. Long term issues: I want to be able to discuss my situation with a GP, who has time to consult with me. I don’t want “off the shelf” answers to get me out of the room.
A. All annual reviews are conducted by a trained health care professional. If there is anything that needs to be discussed with a GP then it will be.
A: This is a recent change that we appreciate hasn’t gone unnoticed.
Q. When I got to see the GP the experience was excellent, however my experience of using the booking system was dire. On the 4th day of trying I set my alarm to get up at 06.00, as “capacity” had been reached by 08.00 on the previous days. I know you have now altered the start time, but I don’t know what difference that will make in real terms.
A. We recognised that this was an issue and have altered the times to start at 7:30am instead of 6am.
Q: Love the digital triage. Helpful and pleased with the service. No dramas
A: We are pleased your experience with us has been a positive one.
Q. GP Services are still not right. This was an “annual check”. Didn’t feel like much was checked! I want to be able to discuss my situation with someone who can make decisions, not someone who has to refer inside the Practice. Long term issues: I want to be able to discuss my situation with a GP, who has time to consult with me. I don’t want “off the shelf” answers to get me out of the room.
A. All annual reviews are conducted by a trained health care professional. If there is anything that needs to be discussed with a GP then it will be.