What is Total Triage?
Total Triage is a better, more effective way of dealing with the clinical queries and clinical requests that you submit to us. These will now go to a GP for consideration before anything is done with the query or request.
Non-urgent advice: How will this work?
The new Triage system lets patients contact the Practice from 8:00am to 2:00 pm every working day to submit a clinical or non-clinical query or request. This will also help to reduce the wait times previously experienced by those needing to contact the Practice by phone.
When you submit an online request, the GP will clinically assess your request and if deemed clinically appropriate the GP will EITHER:
Give you an on-the-day face-to-face or telephone appointment with an appropriate clinician.
OR give you a routine appointment with an appropriate clinician e.g. GP, nurse practitioner, clinical pharmacist etc.
OR direct you to another service e.g. pharmacy etc.
All non-clinical queries or requests will be handled in the normal way.
When you submit an online request, the GP will clinically assess your request and if deemed clinically appropriate the GP will EITHER:
Give you an on-the-day face-to-face or telephone appointment with an appropriate clinician.
OR give you a routine appointment with an appropriate clinician e.g. GP, nurse practitioner, clinical pharmacist etc.
OR direct you to another service e.g. pharmacy etc.
All non-clinical queries or requests will be handled in the normal way.
You can use the Total Triage system via the following methods:
Non-urgent advice: Via our website
Click on our website The Tutbury Practice – Burton Family GP Practice, select the ‘Online Services’ button
at the top of the home page or the link in the green ‘Contact us’ banner near the top of the page.
On the next page select ‘Start now‘.
This will take you to a request page where you will need to select either ‘Admin query’, ‘Medical request’
or seek ‘Online advice’.
Dependent on the type of query you have, select either ‘Admin’ query’ or ‘Medical request’.
This will then take you through a series of questions which creates a form.
Complete the form and press ‘Submit’.
For a step by step guide, please see this link.
at the top of the home page or the link in the green ‘Contact us’ banner near the top of the page.
On the next page select ‘Start now‘.
This will take you to a request page where you will need to select either ‘Admin query’, ‘Medical request’
or seek ‘Online advice’.
Dependent on the type of query you have, select either ‘Admin’ query’ or ‘Medical request’.
This will then take you through a series of questions which creates a form.
Complete the form and press ‘Submit’.
For a step by step guide, please see this link.
If you do not have access to the internet but still need to contact the Tutbury Practice:
Non-urgent advice: Via telephone
If you don’t have internet access, you can still ring the Practice on 01283 812210 between 8:00am and 10:00am and our Reception team will assist in completing the required form over the phone.
Non-urgent advice: Thank you
Thank you to everyone who has used the new online triage system to get an appointment or talk to us. The feedback has been overwhelmingly positive and though it is still early days, we are excited that we may at last have a system that delivers for our patients.
This is a new system for us and we are still implementing the changeover, so there will be tweaks and teething issues, but by working together – as we are with the wonderful Patient Forum (who have been invaluable in helping us deliver this system) – we will make this work for you.
This is not a solution to the crisis in the NHS, but this will enable us to most effectively use our time to deliver quality care to as many of our patients as possible.
Thank you again to you all.
Yours sincerely,
Practice Manager
On behalf of the GP Partners of The Tutbury Practice
This is a new system for us and we are still implementing the changeover, so there will be tweaks and teething issues, but by working together – as we are with the wonderful Patient Forum (who have been invaluable in helping us deliver this system) – we will make this work for you.
This is not a solution to the crisis in the NHS, but this will enable us to most effectively use our time to deliver quality care to as many of our patients as possible.
Thank you again to you all.
Yours sincerely,
Practice Manager
On behalf of the GP Partners of The Tutbury Practice