What is Total Triage?
Total Triage is a better, more effective way of dealing with the clinical queries and clinical requests that you submit to us. These will now go to a GP for consideration before anything is done with the query or request.
Non-urgent advice: How will this work?
The new Triage system will allow patients to contact the Practice from 6:00am to 2:00 pm every working day to submit a clinical or non-clinical query or request. This will also help to reduce the wait times previously experienced by those needing to contact the Practice by phone.
When you submit an online request, the GP will clinically assess your request and if deemed clinically appropriate the GP will EITHER:
Give you an on-the-day face-to-face or telephone appointment with an appropriate clinician.
OR give you a routine appointment with an appropriate clinician e.g. GP, nurse practitioner, clinical pharmacist etc.
OR direct you to another service e.g. pharmacy etc.
All non-clinical queries or requests will be handled in the normal way.
When you submit an online request, the GP will clinically assess your request and if deemed clinically appropriate the GP will EITHER:
Give you an on-the-day face-to-face or telephone appointment with an appropriate clinician.
OR give you a routine appointment with an appropriate clinician e.g. GP, nurse practitioner, clinical pharmacist etc.
OR direct you to another service e.g. pharmacy etc.
All non-clinical queries or requests will be handled in the normal way.
You can use the Total Triage system via the following methods:
Non-urgent advice: Via our website
Click on our website The Tutbury Practice – Burton Family GP Practice, select the ‘Online Services’ button
at the top of the home page or the link in the green ‘Contact us’ banner near the top of the page.
On the next page select ‘Start now‘.
This will take you to a request page where you will need to select either ‘Admin query’, ‘Medical request’
or seek ‘Online advice’.
Dependent on the type of query you have, select either ‘Admin’ query’ or ‘Medical request’.
This will then take you through a series of questions which creates a form.
Complete the form and press ‘Submit’.
For a step by step guide, please see this link.
at the top of the home page or the link in the green ‘Contact us’ banner near the top of the page.
On the next page select ‘Start now‘.
This will take you to a request page where you will need to select either ‘Admin query’, ‘Medical request’
or seek ‘Online advice’.
Dependent on the type of query you have, select either ‘Admin’ query’ or ‘Medical request’.
This will then take you through a series of questions which creates a form.
Complete the form and press ‘Submit’.
For a step by step guide, please see this link.
Non-urgent advice: Via the NHS App
To submit a medical query via the NHS App:
Select the “Services” option at the bottom of the screen, then “Ask your GP for medical advice“. You will be asked to confirm whether you are experiencing any symptoms.
You’ll then be able to answer questions to submit a request to get help regarding a medical issue. You will need to verify if the request is for yourself or someone else. Once all of the requested information is completed and submitted, you’ll be taken to a confirmation page.
Submitting an admin query via the NHS App:
Select the “Services” option at the bottom of the screen, then “Ask your GP surgery a question“. You will be asked to confirm whether you are experiencing any symptoms then asked to select one of these admin query options: Doctors Letter; Fit (sick) note; Referral follow-up; Test results or Something else.
Once you choose your preferred method of contact, you will be asked to review the request before it is completed and submitted. Once all of the requested information is completed and submitted, you’ll be taken to a confirmation page.
For a step by step guide, please see this link.
Select the “Services” option at the bottom of the screen, then “Ask your GP for medical advice“. You will be asked to confirm whether you are experiencing any symptoms.
You’ll then be able to answer questions to submit a request to get help regarding a medical issue. You will need to verify if the request is for yourself or someone else. Once all of the requested information is completed and submitted, you’ll be taken to a confirmation page.
Submitting an admin query via the NHS App:
Select the “Services” option at the bottom of the screen, then “Ask your GP surgery a question“. You will be asked to confirm whether you are experiencing any symptoms then asked to select one of these admin query options: Doctors Letter; Fit (sick) note; Referral follow-up; Test results or Something else.
Once you choose your preferred method of contact, you will be asked to review the request before it is completed and submitted. Once all of the requested information is completed and submitted, you’ll be taken to a confirmation page.
For a step by step guide, please see this link.
If you do not have access to the internet but still need to contact the Tutbury Practice:
Non-urgent advice: Via telephone
However, if you are able to visit the practice we ask that you do so to collect a paper Triage form to complete. As you can appreciate, if everyone phoned asking for a Triage form to be completed by a member of staff, this would take away valuable resources from our switchboard. So, to avoid our reception staff being unable to answer calls, we are asking those patients who do not have internet access but are able to come to the Practice, to do so and complete the form manually. This is to ensure that our appointment system remains 100% inclusive and that our most vulnerable patients, such as those who are housebound, need palliative care or those who are frail etc. and don’t have internet access and cannot visit the Practice still get the opportunity to speak to a medical professional.
If you don’t have internet access, you can still ring the Practice on 01283 812210 and our receptionist will be there to take you through the same form you would see online. This completed form will then be processed in the same way as an online submission. Or you can ask a family member or carer to complete the form for you online.
If you don’t have internet access, you can still ring the Practice on 01283 812210 and our receptionist will be there to take you through the same form you would see online. This completed form will then be processed in the same way as an online submission. Or you can ask a family member or carer to complete the form for you online.
Non-urgent advice: Via a paper form
If you are able to come into the practice you can collect a physical form which you can complete and hand in at the reception.
This completed form will then be processed in the same way as an online submission.
This completed form will then be processed in the same way as an online submission.
Non-urgent advice: Thank you
Thank you to everyone who has used the new online triage system to get an appointment or talk to us. The feedback has been overwhelmingly positive and though it is still early days, we are excited that we may at last have a system that delivers for our patients.
This is a new system for us and we are still implementing the changeover, so there will be tweaks and teething issues, but by working together – as we are with the wonderful Patient Forum (who have been invaluable in helping us deliver this system) – we will make this work for you.
This is not a solution to the crisis in the NHS, but this will enable us to most effectively use our time to deliver quality care to as many of our patients as possible.
Thank you again to you all.
Yours sincerely,
Philip Hope
Practice Manager
On behalf of the GP Partners of The Tutbury Practice
This is a new system for us and we are still implementing the changeover, so there will be tweaks and teething issues, but by working together – as we are with the wonderful Patient Forum (who have been invaluable in helping us deliver this system) – we will make this work for you.
This is not a solution to the crisis in the NHS, but this will enable us to most effectively use our time to deliver quality care to as many of our patients as possible.
Thank you again to you all.
Yours sincerely,
Philip Hope
Practice Manager
On behalf of the GP Partners of The Tutbury Practice