Patient Feedback July
Posted on:
Here are the results from the latest Friends and Family submissions (July ’24).
Thank you for your feedback regarding the reception speaker system. We apologize for any discomfort this may have caused. Your privacy is important to us. We have replaced the old speaker system with a new screen, which allows us to communicate more effectively with patients while ensuring their privacy.
To find out more about how Friends and Family works, please look here.
If you would like to comment on what we do well or on what you think might be improved please go to the Friends and Family page here.
Non-urgent advice: July 2024
You told us:
Very quick response to my online request and a call back later that day with a follow up face to face appointment also booked. The new system is excellent.
Used on line triage and got appointment the same day. It was better than being in a queue for an hour only to be told to try again at 1pm.
Our reply:
Thank you for your positive feedback on our new triage system. We are continuously adapting it to best meet the needs of our patients. We recognised that the previous system was no longer fit for purpose.
You told us:
My appointment was running late by 30 mins.
Our reply:
We apologize for the delay in your appointment. We strive to keep our schedules on time, but occasionally unforeseen circumstances arise with other patients. Thank you for your patience and understanding.
You told us:
I don’t like the reception speaker system. It’s not Private enough.
Our reply:
Thank you for your feedback regarding the reception speaker system. We apologize for any discomfort this may have caused. Your privacy is important to us. We have replaced the old speaker system with a new screen, which allows us to communicate more effectively with patients while ensuring their privacy.
Very quick response to my online request and a call back later that day with a follow up face to face appointment also booked. The new system is excellent.
Used on line triage and got appointment the same day. It was better than being in a queue for an hour only to be told to try again at 1pm.
Our reply:
Thank you for your positive feedback on our new triage system. We are continuously adapting it to best meet the needs of our patients. We recognised that the previous system was no longer fit for purpose.
You told us:
My appointment was running late by 30 mins.
Our reply:
We apologize for the delay in your appointment. We strive to keep our schedules on time, but occasionally unforeseen circumstances arise with other patients. Thank you for your patience and understanding.
You told us:
I don’t like the reception speaker system. It’s not Private enough.
Our reply:
Thank you for your feedback regarding the reception speaker system. We apologize for any discomfort this may have caused. Your privacy is important to us. We have replaced the old speaker system with a new screen, which allows us to communicate more effectively with patients while ensuring their privacy.