Patient Feedback May ’25
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Here are the results from the latest Friends and Family Test submissions (May ’25).
If you would like to comment on what we do well or on what you think might be improved please go to the Friends and Family page here.
To find out more about how Friends and Family works, please look here.
Non-urgent advice: May ’25 Q&A
Q. Managed to get the appointment easily. I really love the online triage.
A. That’s great to hear, thank you for sharing your positive experience with us.
Q. GP was running quite late however this was due to an emergency, the staff in reception did eventually come and let patients in waiting room know however it was roughly 45 mins past the appointment time slot by the time I got seen. The GP apologised, she was very helpful, friendly, and put me right at ease. Felt like she was genuinely wanted to help and cared. I am not complaining about the late appointment as I understand these things happen it was probably just not communicated very well with patients waiting.
A. Thank you for highlighting this to us, we will reinforce to the reception team the need to communicate with patient’s when delays occur.
Q. Have been for same issue for 12 months and seen 5 different doctors.
A. We are sorry to hear that this has happened to you, we do understand your frustrations and unfortunately it is not always possible to keep the continuity of care.
Q. Minimal delays, good atmosphere, very polite staff.
A. We’re so glad to hear that you enjoyed the smooth service, pleasant atmosphere, and our team’s hospitality.
Q. It took a lot of courage to make an appointment to see a doctor. The doctor was just so calm, kind and understanding giving guidance and encouragement. The consultation was unhurried. She had time to listen not once making me feel a nuisance. I came away feeling much more positive.
A. Thank you so much for your kind words. We’re glad to hear that you felt comfortable, listened to, and supported during your appointment. It’s so important to us that every patient feels valued and cared for, without ever feeling rushed. Your feedback means a great deal, and we’re pleased to know you left feeling more positive.
A. That’s great to hear, thank you for sharing your positive experience with us.
Q. GP was running quite late however this was due to an emergency, the staff in reception did eventually come and let patients in waiting room know however it was roughly 45 mins past the appointment time slot by the time I got seen. The GP apologised, she was very helpful, friendly, and put me right at ease. Felt like she was genuinely wanted to help and cared. I am not complaining about the late appointment as I understand these things happen it was probably just not communicated very well with patients waiting.
A. Thank you for highlighting this to us, we will reinforce to the reception team the need to communicate with patient’s when delays occur.
Q. Have been for same issue for 12 months and seen 5 different doctors.
A. We are sorry to hear that this has happened to you, we do understand your frustrations and unfortunately it is not always possible to keep the continuity of care.
Q. Minimal delays, good atmosphere, very polite staff.
A. We’re so glad to hear that you enjoyed the smooth service, pleasant atmosphere, and our team’s hospitality.
Q. It took a lot of courage to make an appointment to see a doctor. The doctor was just so calm, kind and understanding giving guidance and encouragement. The consultation was unhurried. She had time to listen not once making me feel a nuisance. I came away feeling much more positive.
A. Thank you so much for your kind words. We’re glad to hear that you felt comfortable, listened to, and supported during your appointment. It’s so important to us that every patient feels valued and cared for, without ever feeling rushed. Your feedback means a great deal, and we’re pleased to know you left feeling more positive.