Patient Feedback January ’25
Posted on:
Here are the results from the latest Friends and Family Test submissions (January ’25).
If you would like to comment on what we do well or on what you think might be improved please go to the Friends and Family page here.
To find out more about how Friends and Family works, please look here.
Non-urgent advice: January ’25 Q&A
Q: Receptionist could have mentioned when booking in (your booking in machine wasn’t working) that she was running half an hour late- I think the machine does tell you. No problems with lady taking bloods – she is always excellent.
A: We appreciate your patience and take your feedback seriously. We’ll remind our reception team to keep patients informed of any delays, especially when the check-in machine is out of order. Thank you for bringing this to our attention.
Q. Check-in computer not working
A. We are aware of these issues and are waiting for IT to get back to us with a resolution.
Q: I’m aware the pressure on doctors from the NHS but your practice doesn’t seem to let that show and always make me feel welcome so keep being you and making people feel valued and welcome.
A: Thank you for your kind words! We’re glad to hear that you feel welcomed and valued at our practice. Your encouragement means a lot to our team.
Q. This triage service is a joke, twice I’ve filled in a form and all I get is a txt back saying fill in a medical request and the staff are no help at all, I’m ***** fuming.
A. We’re sorry to hear about your experience with our triage service. We understand how frustrating this must have been. Our triage system is in place to ensure urgent medical needs are prioritized, but we’ll review your feedback to see where improvements can be made
A: We appreciate your patience and take your feedback seriously. We’ll remind our reception team to keep patients informed of any delays, especially when the check-in machine is out of order. Thank you for bringing this to our attention.
Q. Check-in computer not working
A. We are aware of these issues and are waiting for IT to get back to us with a resolution.
Q: I’m aware the pressure on doctors from the NHS but your practice doesn’t seem to let that show and always make me feel welcome so keep being you and making people feel valued and welcome.
A: Thank you for your kind words! We’re glad to hear that you feel welcomed and valued at our practice. Your encouragement means a lot to our team.
Q. This triage service is a joke, twice I’ve filled in a form and all I get is a txt back saying fill in a medical request and the staff are no help at all, I’m ***** fuming.
A. We’re sorry to hear about your experience with our triage service. We understand how frustrating this must have been. Our triage system is in place to ensure urgent medical needs are prioritized, but we’ll review your feedback to see where improvements can be made